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Two ways: Use built in Ubuntu packages, or manually.

Overall notes:

Built In Ubuntu Packages

Configuration variables:

Step by step instructions:

  1. Install Ubuntu Server 10.10 from ISO
  2. Install SSH for remote administration:
      user@ubuntu~$ sudo apt-get install openssh-server
  3. Install Request Tracker and RT FAQ Manager from Ubuntu package repositories, along with all dependencies (the APT package manager will take care of dependencies with the following command).
      user@ubuntu~$ sudo apt-get install request-tracker3.8 rt3.8-rtfm
    • During the RT package install, set the name to RTNAME

Manually (Should be transportable to other distributions)